Your frontline staff hears positive and negative feedback every day. Use the 'Heard by staff' feature to record it in Yonder so you've got a 360 degree picture of your customer feedback.

Reasons you'd use it:

• Capture constructive feedback, whether it be heard verbally by staff, received by email, or written on paper feedback forms.
• Manage complaints. Include customer details so your management team can follow up.
• Reward staff by acknowledging mentions of their outstanding performance.
• Integrate the feedback amongst all other sources (Yonder survey + online review sites) so there's a single source to build a 360 degree view of the customer.

How to use it:

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• On the top menu is 'create', click this and then 'Record feedback'. This will open the Record Feedback window.
• Enter your feedback.
• Selecting a rating is optional. We recommend using a rating to help you categorise the feedback. Note that any feedback 3 stars or less will send an alert to respective staff that something needs attention.
• Adding customer details is optional, it's useful so you can follow up on feedback.
• Post, and you'll then see the feedback listed amongst all others in the Reviews table.

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