Conversations

How to get the most from website chat and conversations

All sections

Website Messages

Surveys and Reviews

Using pre-defined templates to make replying to chats and reviews faster and higher quality

Setup templates to quickly add responses into your replies, for all your team to use

How to trigger the chat window to open from a custom button on your website

How to use the onclick html tag to trigger the chat window to open

Enabling website visitors to connect their chat to Facebook Messenger

Customers can allow you to reply to their Messenger, making replying easy and seamless for you

Use auto-close to keep your inbox under control

Use auto-close to keep your inbox under control, particularly all those unread chatbot conversations

Why and how to use the 'Pending' conversation status

Move conversations to pending to help keep track of conversations you want to follow up later, still allowing you to reach inbox 0

How to restart the chatbot and refresh conversations

After a conversation has finished, close it to restart the chatbot

Tips on chatting with customers

Tips how to respond quickly, take payment, and should you respond if someone has left your website?

How to change notification settings

Notifications allow you and your team to respond to chats. You can turn on and off notifications for different stages of the conversation journey, and there are different places/types of notifications you can receive.

How to stop the chatbot and chat with a customer

Learn when the chatbot is active and how to chat to a customer

How responding to customer emails in Yonder works

If someone has left their email within a chat, you can respond from within Yonder.

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