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Getting Set-up
All you need to know to set up your Yonder account
Conversations
How to get the most from website chat and conversations
Chatbot
How the chatbot works, analyse conversations and how to set-up winning responses
Website Messages
Use website messages to engage website visitors
Payment
Make it easy for customers to book and pay by taking payment through chat
Surveys and Reviews
Build a 360 degree view of your customer and powerful tools to get rich insights.
Integrations
How to integrate your favorite tools
Popular articles
Add your own chatbot questions
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Chatbot
How to train the AI yourself to answer customer questions
How to automatically gather mentions of staff names in reviews into the Team Performance Dashboard
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Surveys and Reviews
Learn how the @mentions feature works
How to use Team Feedback
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Surveys and Reviews
Add the 'Team' question to your Yonder Survey to ask customers who they interacted with and get structured feedback on individual team members/guides.
Quick start guide to setting up your customer review request/survey
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Getting Set-up
Get started auto-sending a survey within minutes
What is NPS (Net Promoter Score)?
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Surveys and Reviews
What is it, how is it calculated, and what is a good score?
Compressing images
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Chatbot
Here are some tips to compress images, depending on the type of computer you use.
Tips and Tricks using Yonder to communicate important COVID-19 information
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Website Messages
Use Yonder to address online enquiries around how Coronavirus (Covid-19) travel restrictions impact bookings.
How to setup event tracking in Google Analytics and Tag Manager
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Integrations
You can monitor and analyse the impact of Yonder conversations, such as impact on booking conversion, by tracking events in Google Analytics.
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support@yonderhq.com
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