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Surveys and Reviews
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Sending survey and reviews requests via SMS
Increase open rate of your survey and review requests by sending to customers' SMS
Send surveys in multiple languages so customers can feedback in their native langauage
Get more feedback and ensure demographics aren't missed by asking customers for feedback in their native language
Sending surveys manually, one by one or bulk send to a list or csv
Yonder sends unique emails to every customer. Here's how to send to customers if you don't have an integration for auto-sending
How to record feedback your frontline staff hears from customers
Your frontline staff hear positive and negative feedback every day, record it in Yonder so you've got a full picture of your customers
Benchmark your NPS and Google Reviews
See how your NPS and Google Reviews compare against similar industry sectors and business size.
How to add additional questions to a survey
After the main review question, ask customers additional questions
How to automatically gather mentions of staff names in reviews into the Team Performance Dashboard
Learn how the @mentions feature works
Tips to set up your online review website links
Tips where to find links to your online reviews sites, like Google and Facebook
Using Organizations to customize surveys and segment results
By creating organizations you can customize surveys so customers feel like it’s coming from an organization they’ve interacted with
How to setup auto send surveys
Connect your booking system to automatically send surveys after a customer has departed or finished their trip/stay.
Using Yonder's API to retrieve reviews
Possibilities to use your reviews are endless when you connect to Yonder’s API to retrieve reviews.
How to use Team Feedback
Add the 'Team' question to your Yonder Survey to ask customers who they interacted with and get structured feedback on individual team members/guides.
Installing and styling a review carousel on your website
Super simple to install yourself, or developers to install and customize further
How to showcase your rating in Google Search results
Make your search results stand out by showcasing your Yonder rating in Google Search
What is NPS (Net Promoter Score)?
What is it, how is it calculated, and what is a good score?
Can't find your answer?
Your feedback is valuable to us. If you have problems, want to request a feature, or report a bug, we’re more than happy to help.
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support@yonderhq.com
